Skills

Windows

  • Management and handling the entire infrastructure, including upgrading all Apple and Windows desktops.
  • Management of Windows 2019/2022 Servers globally, minimizing downtime and ensuring the highest level of operational efficiency was maintained.
  • Created, organization and maintenance of Windows related technical, operations, and support documentation.
  • Identified vulnerabilities in network of Windows 10 computers.
  • Utilized Windows-based servers and workstations in a Windows Active Directory environment.


Linux

  • Provide technical guidance and documentation for business continuance planning on several Linux distributions.
  • Performed maintenance of Linux servers as part of daily operations for supporting internet service customers.
  • Developed standard operating procedures for Storage Deployment, Linux Installations, and Disaster Recovery.
  • Installed and maintained Windows and Linux servers including diagnostics and troubleshooting.

Troubleshoot

  • Use my advanced technical and problem solving competencies to troubleshoot and resolve production-impacting outages including web content replication issues.
  • Maintained communication with end-users and supervisors to troubleshoot hardware/software issues and maximize system operations and fine tune equipment performance.
  • Configure, implement, and troubleshoot Cisco network hardware utilizing various network monitoring and troubleshooting tools.
  • Installed and troubleshoot applications and interfaces to ensure integrity of Business Operations.

Active Directory

  • Created and implemented Active Directory Group Policies used to enforce security policies which provided increased protection for users and endpoints.
  • Created user accounts, provided password resets for users, deleted/deactivated user accounts using active directory.
  • Resolved Active Directory permissions and security issues upon my arrival, and restructured testing network environment.
  • Participated in creating security policies in Active Directory and scheduling tasks using task scheduler.
  • Managed and maintained Active Directory Users and Computers to ensure efficiency and operational.

Technical Support

  • Provided technical support for database environments, including installation, configuration, administering, and upgrades of SQL Server database servers.
  • Provide technical support to users, applications, and utility developers on requirements for integration into the operating environment.
  • Provided technical support by performing installation, repair, and preventative maintenance of personal computer and related software/hardware.
  • Deliver top-level service for internal and external customers, creating user accounts and providing in-depth technical support.

Backup

  • Provided enhancements to data backup functions and selected as project lead for numerous application improvements.
  • Performed server administration duties for the technical operations center including backup and disaster recovery.
  • Implemented and configured backup and recovery, virus protection and network security solutions.

Database

  • Started up/Configured/Administered asset management database.
  • Manage database maintenance and data integrity control to ensure accuracy of information using third party exit program software.
  • Migrated several Projects from Development Database into QA Testing Database and then into Production after successful testing.
  • Control document database of all documentation that will allow secure document retention and corresponding files.

Powershell

  • Developed custom PowerShell scripts to implement BitLocker both remotely, and during operating system deployments using System Center Configuration Manager.
  • Design and implement PowerShell scripts to automate wide variety of server/infrastructure tasks, strengthening departmental audit capabilities.
  • Developed Windows PowerShell script to automate setting of user credentials and activation of Windows.
  • Developed numerous PowerShell scripts to allow system administrators to easily monitor numerous systems.
  • Used PowerShell to execute commands/scripts, installed remote server administration tools using PowerCLI.

Bash

  • Developed custom Bash scripts.
  • Design and implement Bash scripts to automate wide variety of server/infrastructure tasks.
  • Developed numerous Bash scripts to allow system administrators to easily monitor numerous systems.
  • Used Bash to execute commands/scripts, installed remote server administration tools.

DNS

  • Utilized Linux servers to provide back-up internal DNS functionality.
  • Categorized Dynamic DNS related tickets.
  • Deploy and build servers, operating systems, active directory, domain trusts, DNS, DHCP, RADIUS and applications.
  • Configured & administered Domain Naming Server (DNS), Dynamic Host Configuration Protocol (DHCP), Distributed File System.
  • Performed 2nd- and 3rd-level technical support for hardware, software, DNS, DHCP, Group Policy, and Active Directory.


SCCM

  • Managed System Center Configuration Manager (SCCM) 2007 environment including application deployments, imaging processes and security patch deployments.
  • Configured, administered and troubleshot Microsoft System Center Configuration Manager (SCCM) servers and associated peripheral devices.
  • Provided SCCM application administration, including software deployment, desktop/laptop imaging, server patching and software/hardware inventory.
  • Maintain and document disaster recovery capabilities and procedures for the SCCM environment.
  • Implemented and improved processes related with day-to-day SCCM operations.

Hardware

  • Provided troubleshooting expertise during hardware and software failures and recorded detailed documentation of issues and resolutions through incident management tools.
  • Performed diagnostics/troubleshot system issues, documented help desk tickets/resolved/maintained accrued inventory data base on hardware, software and user access.
  • Evaluate and order software, hardware and different information technology for possible implementation into the infrastructure.
  • Performed minor maintenance and updates on Management Information System hardware and its associated remote peripheral subsystems.
  • Developed, recommended, and implemented enterprise hardware solutions for an organization of 800+ personnel.